Frequently Asked Questions
What kind of company are you, anyway?
National AMBUCS, Inc is a 501(c)(3) nonprofit. Originally founded as the American Business Club with the goal of being a national service organization. Amtryke, LLC is a for-profit entity owned by National AMBUCS, Inc. that produces and sells adapted trykes. With this being said, the vast majority of our organization is volunteer-based based and we only have a paid staff of nine employees that keep National AMBUCS, Inc. and Amtryke LLC running smoothly.
If you are working with your local chapter, please remember that whoever you are talking to is spending their time and talents to inspire mobility and independence out of the goodness of their heart and are not being paid. If you have an unresolved issue with a chapter and have made every effort to reconcile it, please feel free to get in touch with the AMBUCS Resource Center. But be aware that each chapter has the discretion to choose its projects, its recipients and to what degree they help.
How can I get an Amtryke adaptive tricycle for my child or loved one?
We recommend that you first view our chapter directory to you see if there is an AMBUCS chapter in your area that may be able to help you acquire an Amtryke for your rider. If not, you can still get an Amtryke one of two ways: You can either purchase a tryke through to the Amtryke Store or, if you are unable to afford the cost of a tryke, you can place your rider on our Wish List. Here is a quick link to the Wishlist.
What is the Wish List?
The Wish List was created to improve accessibility to adaptive trykes within the U.S. AMBUCS chapters throughout the U.S. raise funds to pay for Amtrykes so they can be “gifted” to riders. These riders are those that need financial assistance. For more information, click here.
What do I need to fill out to get my rider on the Wish List?
There are three forms that must be filled out and returned to either your local AMBUCS chapter or the AMBUCS Resource Center via email at email@example.com or fax at 336-852-6830. Please do not send information to a local chapter AND the ARC. The Wishlist is managed carefully and applicants will be directed to the appropriate chapter. Click here to assess the Amtryke Request Forms
What is the wait time for Wish List requests?
Wish List requests are filled as AMBUCS chapters, the national organization or the potential recipient raise funds. In addition, inventory of Amtrykes may impact wait time. Time between request and receiving an Amtryke varies between 3 months-1 year (backordered inventory).
What if I just want to go ahead and purchase an Amtryke or get a quote?
Not everyone needs a charitable intervention and we know waiting is hard! You can purchase directly by calling Customer Service at 800-838-1845 ext 116 (Kayla) or 114 (Maria) or view our online store at www.amtrykestore.org. They will ask: your name, address, phone, and email address as well as the recipient’s name and the address the tryke should be shipped to.
Existing customers will be asked to verify shipping and billing information to insure proper delivery. Amtryke accepts payment in the form of Visa, MasterCard, or American Express. Please allow 3 to 5 business days for order processing.
What are the payment terms?
Payment terms for established chapters, dealers, and charitable organizations are that payment is due within 30 days of the invoice date. Amtryke accepts cashier’s check, Visa, MasterCard, Discover or American Express credit cards. An account can be established upon approval of your credit application by our finance department. Returned check fee is $35.00. Freight Terms: Shipping and handling will be billed on your invoice. Please contact us for shipping and handling fees for each tryke model and accessory. Customers using their own shipping account numbers will be accessed a handling fee.
Do you accept medical insurance?
We do not have the ability to accept medical insurance. However, we do sale to medical equipment dealers that are capable of processing insurance. Contact Maria or Kayla for dealer names at 800-838-1845 x114 or x116.
Certain Medicaid programs or private insurance programs will pay for portions of Amtrykes. Your insurance company should be able to determine what is eligible under these programs. One common exception is CAP-C which will help fund an Amtryke for a beneficiary.
How are the trykes shipped?
As a default, all orders will be shipped “best way” as determined by our shipping department to ensure prompt service and a fair price. We can expedite your order by shipping next day, second day, Saturday delivery, etc. according to your specific instructions. However, these special methods DO NOT qualify for any freight allowance. Generally, Amtryke tricycles and accessories are shipped via FedEx Ground.
What is a ‘backorder’ and what does it mean for me?
There is at least a 6 month delay between us placing the order with the factory in Taiwan and receiving it in South Carolina. To save money and reduce rider wait time, we order trykes in bulk and in advance. In other words, we don’t wait till the tryke is paid for before ordering it from the factory.
Past sales performance is not always a predictor of future performance. The most popular models often shift unpredictably.
When and item is no longer in stock, we say it is ‘backordered’ or ‘oversold.’
We do not hold orders unless specifically requested. Backordered items are shipped as soon as they are received. Your order may be split into multiple invoices to allow us to fill your order in the timeliest fashion possible.
Can I return the tryke?
Of course. 🙂 If these directions are followed:
No returns will be accepted without prior approval from Amtryke, LLC. Please contact 1-800-838-1845 x116 for return merchandise authorization number (RMA) and shipping instructions. Merchandise must be sent back within 30 days, in pristine condition. Amtryke will not be responsible for fitting/ evaluation errors.
If you wish to return merchandise for exchange or credit, disassemble the item and pack it carefully in the original container (when possible) to protect it from damage. If the tryke is damaged due to poor packing, we will not be held responsible. Insure the shipment. Claims for damages must be made within five (5) days of receiving the merchandise.
If you decide to cancel an order or return an item that has already shipped, or refuse an item once it arrives to you, you will be charged the freight and handling fee. A restocking fee of $50 is charged for returned goods.
What if I didn't get everything I ordered?
Claims for shortages must be made within five (5) days of receiving the merchandise. Before calling to report a shortage, please make sure you have opened and thoroughly inspected ALL cartons and packing material against the packing slip that is on the outside of the box. All orders are inspected by two staff people before being shipped but mistakes are occasionally made.
Why would these trykes be any better than one at a regular retailer?
Unlike bikes or tricycles from a regular retailer, most of our bikes employ a fixed drive, or ‘fixie.’ The fixed drive doesn’t allow coasting so whenever the tryke is in motion, the pedals are in motion. It works on a mechanical level to help a child make a full pedal rotation. It also allows the stronger limb(s) to help the weaker limb(s) and build strength and stamina.
Amtryke also offers a large range of adaptations and custom solutions that an off-the-shelf bike or tricycle cannot provide.
Where can I view information on all of the Amtrykes and accessories?
Where can someone try out an Amtryke?
AMBUCS has over 150 chapters throughout the U.S. Some chapters have demonstration fleets of the Amtryke line that can help with evaluation and fitting a new rider. You are encouraged to reach out to your local chapter via the information on the chapter directory or reach out to Marisa Laws at the National AMBUCS Resource Center for more help, 800-838-1845 x123.
Can the trykes be adapted further?
Yes, while the trykes in their standard form will work for many riders, we realize that others require further adaptations for the tryke to work for them. Amtryke has developed an impressive array of adaptive accessories to further suite a tryke to a rider’s needs. You can check these accessories out at the Amtryke Store.
How do I assemble the tryke?
We ship trykes un-assembled (the cost to ship them assembled would be prohibitively high) and we do not employ representatives to put them together for you.
Assembly instructions are included and we also provide instructional videos. In general, the smaller the tryke the easier to assemble. Feel free to contact us if you experience difficulties. Please take a picture or two of the problem and email them to us along with your question. This will make the process much quicker.
If no one feels comfortable assembling the tryke, we recommend you enlist the help of a local bike shop.